The fastest ways will be to contact us via phone:

Text or call Beka, the Phone Manager: (719) 433-6616

Text or call Leah, the Studio Manager: (719) 648-5563

You can also reach us at the following, though the response may be slower than by phone:

Email us at polerevolutionllc@gmail.com

Instagram DM: @polerevolutionllc

Facebook DM: @polerevolutionllc

Class bookings open 14 days prior. You can book classes up to 2 hours before the class start time.

If you would like to be added to a class after this window closes, please reach out to us via phone for the fastest response and we will add you into class.

There is a 6 hour cancellation window. Please cancel your reservation prior to 6 hours before your class to have your class returned to your account for rebooking and to avoid loss of class credits or fees.

Note: If you are needing to cancel a class within this 6 hour window, please feel free to contact us to possibly get the class credit returned to your account. This is based on the history of late cancellations of the 4 weeks prior and up to the discretion of each instructor. Those with several late cancellations may not get the class credit returned.

All cancellations during the final 2 hour window will always result in loss of class credit or fees (unless it is due to an emergency or sudden illness).

First of all, don’t worry! We understand that these things happen and we are happy to work with you when they do. 

Please contact Beka, Leah, or your instructor as soon as you can to have your class early canceled and returned to your account.

Note: Unless you need to cancel due to a sudden emergency or illness, we do not return class credits if you cancel within the final 2 hour window.

There is an automatic $10 fee for late canceled bookings and no call, no shows. This is simply to pay the instructor. This applies to all of the Monthly Unlimited Memberships.

Please don't hesitate to reach out to us should you see a $10 fee that should not have been charged so that we can issue an immediate refund. 

The studio is reserving class slots in Beginner & Intro Level Classes for those who are in the appropriate level as a beginner and for those meeting the criteria listed below:

You want to solidify the foundational tricks with the entire class, you are returning from a break, you are recovering from an injury, or you are joining your friend who is taking their first class.

Please make sure if you do sign up for these classes, you understand that you WILL be going over beginner material with the entire class! Doing more advanced tricks in these classes will not be tolerated unless permission is given by the instructor.

If you are a more advanced student, please try to refrain from signing up for these classes consistently, so we can leave these slots open for new and beginner students to book, so they, too, can advance!

Any questions with this, please contact us!

All refund requests must be requested within the first 90 days of purchase. Partially used packages will not be refunded.

Unlimited Membership refunds will be assessed on a case by case basis. Please give 30 days notice of cancellation on all Unlimited Memberships with recurring payments.

Please contact us via phone (Beka or Leah), or at our email to request a refund.

Pole Revolution honors requests for extending expiration dates due to injury or life events.